Foundry is a digital product delivered instantly after purchase. Because of the immediate access, our refund policy is straightforward. This page explains when refunds are and aren't available, and how to request one.

1. Digital products are non-refundable by default

All digital product purchases from VLVT Studios — including but not limited to the Foundry Skill — are final and non-refundable. This is because:

• You receive the product file immediately upon purchase.
• Once delivered, the product cannot be "returned" like a physical item.
• The full contents and capabilities of Foundry are described on the product page and in the FAQ so you can evaluate before purchasing.

By completing checkout, you acknowledge that the product is a digital download and that you agree to this policy.

2. Exceptions we honor

We understand things happen. In these specific cases, we will consider a refund or store credit on a case-by-case basis:

• You never received the file. If delivery failed and we can't resolve it within 7 business days of your report, we'll issue a full refund.
• Duplicate purchase. If you accidentally purchased the same product twice within 48 hours, we'll refund the duplicate.
• Unauthorized charges. If someone made a purchase using your payment method without your permission, contact us right away and we'll help sort it out.
• Material product failure. If the product is fundamentally broken or the described core functionality does not work at all, and we cannot resolve the issue within a reasonable time, we'll refund your purchase.

3. How to request a refund

If your situation matches one of the exceptions above:

1. Email hello@vlvtstudios.net within 14 days of your purchase.
2. Include your order number, the email address you used to purchase, and a clear description of the issue.
3. We'll respond within 3 business days.
4. Approved refunds are processed back to your original payment method within 5–10 business days.

4. Chargebacks

Please contact us before initiating a chargeback with your card issuer. Nine times out of ten we can resolve issues faster ourselves. Fraudulent chargebacks may result in loss of access to the product and future purchases.

5. Studio services

Refunds for studio services (brand identity projects, campaign work, creative direction) are governed by the individual project agreement signed at the start of each project. This refund policy covers only digital product purchases.

6. Changes to this policy

We may update this policy from time to time. Changes apply only to purchases made after the change goes live — your purchase is governed by the policy in effect when you bought.

7. Contact

Refund requests, questions, or concerns: hello@vlvtstudios.net