privacy-policy

 

Privacy Policy

 
VLVT Studios — Last updated: insert date
 

This Privacy Policy describes how VLVT Studios ("we", "us", "our") collects, uses, and protects information about you when you visit our website, purchase our products, or interact with our services.

 

1. Information We Collect

 

We collect the following categories of information:

 
       
  • Information you provide directly — name, email address, billing details, shipping address (if applicable), and any messages or content you submit through forms, community participation, or support requests.
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  • Payment information — credit card or payment data is processed by our third-party payment processor and is not stored on our servers.
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  • Information collected automatically — IP address, browser type, device information, pages visited, time spent on pages, referring website, and similar usage data collected through cookies and analytics tools.
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  • Cookies and similar technologies — small files stored in your browser that help us recognize you, remember preferences, and understand how the site is used.
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2. How We Use Your Information

 

We use the information we collect to:

 
       
  • Process your purchases and deliver the Services you have purchased
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  • Provide customer support and respond to inquiries
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  • Send transactional emails such as order confirmations, course access details, and important account updates
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  • Send marketing emails about new content, updates, or offers (only if you have opted in)
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  • Improve the Site, our products, and our customer experience
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  • Detect, prevent, and address fraud, security issues, and technical problems
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  • Comply with legal obligations
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3. How We Share Your Information

 

We do not sell your personal information. We may share information with:

 
       
  • Service providers — payment processors, email providers, analytics platforms, and hosting services who help us operate the Site and deliver the Services
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  • Legal authorities — when required by law, subpoena, or court order, or to protect our rights and the safety of others
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  • Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
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4. Cookies

 

The Site uses cookies and similar technologies to function correctly and to gather anonymous usage data. You can control cookies through your browser settings, though disabling them may affect site functionality. Some cookies are essential for the Site to operate; others are used for analytics and marketing.

 

5. Third-Party Services

 

Our Site uses third-party services that may collect information about your activity. These include but are not limited to: Shopify (e-commerce platform), payment processors (Stripe, Shopify Payments, or similar), email service providers, and analytics platforms (Google Analytics or similar). Each of these services has its own privacy policy governing how they handle data.

 

6. Data Retention

 

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it is deleted or anonymized.

 

7. Your Rights

 

Depending on your location, you may have the right to:

 
       
  • Access the personal information we hold about you
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  • Request correction of inaccurate information
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  • Request deletion of your information (subject to legal and contractual obligations)
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  • Opt out of marketing communications at any time
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  • Request a copy of your data in a portable format
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  • Lodge a complaint with a data protection authority
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To exercise any of these rights, contact us at the email below.

 

8. Security

 

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

9. International Users

 

If you access the Site from outside the country in which we operate, your information may be transferred, stored, and processed in countries with different data protection laws than your jurisdiction.

 

10. Children's Privacy

 

The Site and Services are not directed to children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will take steps to delete it.

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect when changes were made. We encourage you to review this page periodically.

 

12. Contact

 

Questions or concerns about this Privacy Policy can be directed to: insert your contact email here